Embed the Document Lifecycle Approach into Your Organisation

medium_6140792529No matter how clean and accessible your business documentation is, it is dead weight if it’s out of date. And this is the sad reality in many organisations today. Your business is growing, optimising, and doing things differently every day. Document maintenance becomes a nightmare. Continue reading

5 Steps to Embedding Operational Documentation in the DNA of Your Organisation

photo credit: kevin dooley via photopin cc

photo credit: kevin dooley via photopin cc

So you are embarking on an operational documentation review. The reasons can vary: an upcoming audit, a standardization mandate from above, or more efficient knowledge transfer. No matter what the case, the task doesn’t exactly scream “sexy” but it needs to be done and it needs to bring solid results. Continue reading

Why Operational Documentation Really Matters

photo credit: Christmas w/a K via photopin cc

photo credit: Christmas w/a K via photopin cc

It might not seem straightforward, but the benefits of having an up to date and accurate business process documentation are much more imperative than you may think. The need for a proper operational package can be driven by different organizational triggers and objectives. Some common scenarios include:

Regulatory compliance: Highly regulated industries (e.g. financial services) more than others require strict compliance in terms of documenting your business processes. This task then becomes mandatory and cannot be ignored – it’s not a “nice to have” process.

Continue reading