No matter how clean and accessible your business documentation is, it is dead weight if it’s out of date. And this is the sad reality in many organisations today. Your business is growing, optimising, and doing things differently every day. Document maintenance becomes a nightmare. Continue reading
So you are embarking on an operational documentation review. The reasons can vary: an upcoming audit, a standardization mandate from above, or more efficient knowledge transfer. No matter what the case, the task doesn’t exactly scream “sexy” but it needs to be done and it needs to bring solid results. Continue reading
It might not seem straightforward, but the benefits of having an up to date and accurate business process documentation are much more imperative than you may think. The need for a proper operational package can be driven by different organizational triggers and objectives. Some common scenarios include:
Regulatory compliance: Highly regulated industries (e.g. financial services) more than others require strict compliance in terms of documenting your business processes. This task then becomes mandatory and cannot be ignored – it’s not a “nice to have” process.