Strategy4IT Billing Terms & Conditions
1. Service Implementation, Registration and Payment Terms
1.1 Customer shall pay all charges to its account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable.
1.2 Strategy4IT reserves the right to change the fees, applicable charges and usage policies and to introduce new charges at any time, upon at least 30 days prior notice to Customer, which notice may be provided by e-mail. Updates to fees, applicable charges & usage policies will be updated on our website.
2. Billing and Renewal Terms
2.1 Strategy4IT charges and collects in advance for use of the Service. Strategy4IT will automatically renew and bill Customer’s credit card every month for the monthly subscription or every year for the annual subscription. The renewal charge will be equal to the then-subscription fee in effect at the time of renewal.
2.2 Customer agrees to provide Strategy4IT with complete and accurate billing and contact information. This information includes Customer’s legal company name, billing address, e-mail address, and name of an authorised billing contact. Customer agrees to update this information within 30 days of any change to it. If the contact information Customer has provided is false or fraudulent, Strategy4IT reserves the right to terminate Customer’s access to the Service in addition to any other legal remedies.
2.3 For credit card payments, invoices will be generated at the start of a subscription or billing period and Customer’s credit card will be charged at the same time. Customer’s account will be considered delinquent (in arrears) if payment in full is not received within 30 days of the billing period start date. Strategy4IT, in its discretion determines that entities will be billed in GBP.
2.4 If Customer believes that the bill is incorrect, Customer must contact us in writing within 28 days of the invoice date of the invoice containing the amount in question to be eligible to receive an adjustment or credit.
3. Non- Payment and Suspension
3.1 In addition to any other rights granted to Strategy4IT herein, Strategy4IT reserves the right to suspend or terminate this Agreement and Customer’s access to the Service if Customer’s account becomes thirty (30) days or more delinquent (falls into arrears). Customer will continue to be charged for User licenses during any period of suspension.
3.2 Strategy4IT includes a 14 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus bank processing fees) if you cancel your account within 14 days of the activation of your account. This refund will be issued via the original method of payment.
3.3 Customer can terminate their subscription with Strategy4IT at any time via the user management facility provided in the “My Account” settings. If Customer terminates a monthly subscription during the month, the subsequent month will not be charged. A notice period of 2 working days prior to the month end is required to ensure a subsequent month charge will not be incurred. If Customer terminates an annual subscription, a refund will not be provided, unless it is within our initial 14 day money back period.
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