So you are embarking on an operational documentation review. The reasons can vary: an upcoming audit, a standardization mandate from above, or more efficient knowledge transfer. No matter what the case, the task doesn’t exactly scream “sexy” but it needs to be done and it needs to bring solid results.
Step 1: Start with the basics – visual documentation is always more effective than the text-heavy kind. Throw away lengthy text files that are gathering dust on the office shelves or the shared drive, and invest in a visual tool. There is a variety of Business Process Management (BPM) solutions on the market that will help your team create usable documentation.
To continue reading, please visit our sister blog cibsys at: ‘5 Steps to Embedding Operational Documentation in the DNA of Your Organisation’